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Problem Report Handling Guidelines
FreeBSD is a registered trademark of the FreeBSD Foundation.
Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this document, and the FreeBSD Project was aware of the trademark claim, the designations have been followed by the <quote>™</quote> or the <quote>®</quote> symbol.
$FreeBSD: head/en_US.ISO8859-1/articles/pr-guidelines/article.xml 51348 2017-12-30 22:56:56Z eadler $
These guidelines describe recommended handling practices for FreeBSD Problem Reports (PRs). Whilst developed for the FreeBSD PR Database Maintenance Team <email>freebsd-bugbusters@FreeBSD.org</email>, these guidelines should be followed by anyone working with FreeBSD PRs.
<personname><firstname>Dag-Erling</firstname><surname>Smørgrav</surname></personname>
<personname><firstname>Hiten</firstname><surname>Pandya</surname></personname>
Introduction
Bugzilla is an issue management system used by the FreeBSD Project. As accurate tracking of outstanding software defects is important to FreeBSD's quality, the correct use of the software is essential to the forward progress of the Project.
Access to Bugzilla is available to the entire FreeBSD community. In order to maintain consistency within the database and provide a consistent user experience, guidelines have been established covering common aspects of bug management such as presenting followup, handling close requests, and so forth.
Problem Report Life-cycle
The Reporter submits a bug report on the website. The bug is in the <literal>Needs Triage</literal> state.
Jane Random BugBuster confirms that the bug report has sufficient information to be reproducible. If not, she goes back and forth with the reporter to obtain the needed information. At this point the bug is set to the <literal>Open</literal> state.
Joe Random Committer takes interest in the PR and assigns it to himself, or Jane Random BugBuster decides that Joe is best suited to handle it and assigns it to him. The bug should be set to the <literal>In Discussion</literal> state.
Joe has a brief exchange with the originator (making sure it all goes into the audit trail) and determines the cause of the problem.
Joe pulls an all-nighter and whips up a patch that he thinks fixes the problem, and submits it in a follow-up, asking the originator to test it. He then sets the PRs state to <literal>Patch Ready</literal>.
A couple of iterations later, both Joe and the originator are satisfied with the patch, and Joe commits it to <literal>-CURRENT</literal> (or directly to <literal>-STABLE</literal> if the problem does not exist in <literal>-CURRENT</literal>), making sure to reference the Problem Report in his commit log (and credit the originator if they submitted all or part of the patch) and, if appropriate, start an MFC countdown. The bug is set to the <literal>Needs MFC</literal> state.
ComponentTranslation
This translation Translated FreeBSD Doc/articles_pr-guidelines
FreeBSD is a registered trademark of the FreeBSD Foundation.
Following strings have same context and same source.
Translated FreeBSD Doc/articles_nanobsd
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_problem-reports
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_releng
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_remote-install
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_serial-uart
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_vm-design
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_arch-handbook
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_ldap-auth
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_ipsec-must
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_new-users
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_linux-emulation
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_solid-state
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_pam
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_faq
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_porters-handbook
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_contributors
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_developers-handbook
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_contributing
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_bsdl-gpl
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_building-products
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_committers-guide
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_handbook
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_linux-users
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_freebsd-releng
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_gjournal-desktop
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_fonts
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_freebsd-questions
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_freebsd-update-server
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_rc-scripting
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_cups
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_explaining-bsd
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_geom-class
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_hubs
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_filtering-bridge
FreeBSD is a registered trademark of the FreeBSD Foundation.

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(itstool) path: legalnotice/para
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