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Writing FreeBSD Problem Reports
FreeBSD is a registered trademark of the FreeBSD Foundation.
IBM, AIX, OS/2, PowerPC, PS/2, S/390, and ThinkPad are trademarks of International Business Machines Corporation in the United States, other countries, or both.
Intel, Celeron, Centrino, Core, EtherExpress, i386, i486, Itanium, Pentium, and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Sun, Sun Microsystems, Java, Java Virtual Machine, JDK, JRE, JSP, JVM, Netra, OpenJDK, Solaris, StarOffice, SunOS and VirtualBox are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.
Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this document, and the FreeBSD Project was aware of the trademark claim, the designations have been followed by the <quote>™</quote> or the <quote>®</quote> symbol.
$FreeBSD: head/en_US.ISO8859-1/articles/problem-reports/article.xml 53150 2019-06-14 09:41:35Z linimon $
This article describes how to best formulate and submit a problem report to the FreeBSD Project.
<personname> <firstname>Dag-Erling</firstname> <surname>Smørgrav</surname> </personname> <contrib>Contributed by </contrib>
<personname> <firstname>Mark</firstname> <surname>Linimon</surname> </personname>
<primary>problem reports</primary>
Introduction
One of the most frustrating experiences one can have as a software user is to submit a problem report only to have it summarily closed with a terse and unhelpful explanation like <quote>not a bug</quote> or <quote>bogus PR</quote>. Similarly, one of the most frustrating experiences as a software developer is to be flooded with problem reports that are not really problem reports but requests for support, or that contain little or no information about what the problem is and how to reproduce it.
This document attempts to describe how to write good problem reports. What, one asks, is a good problem report? Well, to go straight to the bottom line, a good problem report is one that can be analyzed and dealt with swiftly, to the mutual satisfaction of both user and developer.
Although the primary focus of this article is on FreeBSD problem reports, most of it should apply quite well to other software projects.
Note that this article is organized thematically, not chronologically. Read the entire document before submitting a problem report, rather than treating it as a step-by-step tutorial.
When to Submit a Problem Report
ComponentTranslation
This translation Translated FreeBSD Doc/articles_problem-reports
FreeBSD is a registered trademark of the FreeBSD Foundation.
Following strings have same context and same source.
Translated FreeBSD Doc/articles_linux-users
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_rc-scripting
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_freebsd-releng
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_gjournal-desktop
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_fonts
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_cups
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_explaining-bsd
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_freebsd-questions
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_freebsd-update-server
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_geom-class
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_hubs
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_filtering-bridge
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_nanobsd
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_pr-guidelines
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_releng
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_remote-install
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_serial-uart
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_vm-design
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_arch-handbook
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_ipsec-must
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_ldap-auth
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_linux-emulation
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_new-users
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_pam
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_solid-state
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_porters-handbook
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_contributors
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_faq
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_developers-handbook
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_bsdl-gpl
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_building-products
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_contributing
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/books_handbook
FreeBSD is a registered trademark of the FreeBSD Foundation.
Translated FreeBSD Doc/articles_committers-guide
FreeBSD is a registered trademark of the FreeBSD Foundation.

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